This Privacy Policy describes how Gomenu online ordering platform (the “Gomenu”, “Platform” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Gomenu.

Collecting Personal Information

When you visit the Platform, we collect certain information about your device, your interaction with the Platform, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of operating system, device model, IP address, time zone, location, cookie information, what merchant or products you view, search terms, and how you interact with the Platform.
  • Purpose of collection: to load the Gomenu accurately for you, and to perform analytics on Platform usage to optimize our Platform.
  • Source of collection:  Collected automatically when you access our Platform

Order information

  • Examples of Personal Information collected: name, contact number, delivery address, order and payment information, order special requirement, favourite merchant and merchant review.
  • Purpose of collection: to provide products or services from us or our merchant partners to you, to process your payment information, arrange for delivery, and provide you with invoices and/or order confirmations, communicate with you regarding your order if necessary, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection:  collected from you.
  • Disclosure for a business purpose: shared with our merchant partners and payment gateways.

Using Personal Information

We use your Personal Information with merchant partners to help them provide their services or products to you, processing payments, and delivery orders as described above. For example:

  • We may use your Personal Information to provide you with status updates or other information regarding your Order by e-mail, telephone, mobile, mobile pop-up notification or mobile messaging.
  • We will use and analyse the personal information we collect so that we can optimize the user experience of our Platform.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Platform. You can read more about how Google uses your Personal Information here:  https://policies.google.com/privacy?hl=en.
  • We share information about your use of the Platform, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
  • we use your information to let you know about our other products and services that may be of interest to you including services that may be the subject of direct marketing.

Retention

When you registered or place an order through the Platform, we will retain your Personal Information for our records unless and until you ask us to erase this information.

Security

We take your personal information security very seriously. We strive to take reasonable physical, electronic and administrative security measures to protect your personal information and to make reasonable efforts to prevent your personal information from being leaked, destroyed or lost, including but not limited to SSL, information encryption. Storage, access control in the data centre, etc. We also strictly manage employees or outsourcers who may be exposed to your personal information, including but not limited to information access control, signing confidentiality agreements with personnel who access personal information, and monitoring the operation of such personnel.

Gomenu account information (including account name and password information) is very important personal information, please set up and keep your Gomenu account name and password information. We will protect your account information and other personal information from loss, misuse and alteration through security measures such as backup and password encryption. Despite the aforementioned security measures, please also understand that there are no “perfect security measures” on the information network, any transmission is at your own risk.

Protection of minors

We value the protection of personal information of minors. If you are a minor, we recommend that you ask your guardian to read this privacy statement carefully and use our services or provide us with the information of your guardian.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Platform. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use cookies to enable us to collect data that may include personal information. For example, where a cookie is linked to your account, it will be considered personal information under the Privacy Act. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy.

Change to our Privacy Policy

Gomenu has the right to update this Privacy Policy from time to time based on Platform features changes and user feedback. Once the content of this Privacy Policy changes, the Gomenu will announce to the customer via the Platform client port or Gomenu related webpage update after the content of the change is confirmed, and notify you through a noticeable notice.

Contact

If you have any questions about this Privacy Policy or the processing and usage of information provided by you, please contact us via customer service email: info@gomenu.co.nz